Personal touch pays off for Proquip NZ

A brand new devotion to building powerful and enduring customer relationships has been earn Proquip an enviable reputation as newzealand’s major supplier of industrial cleaning accessories and equipment. Campbell Gardiner reports.

Reduced Hutt-headquartered Proqip has recently been in expansion manner — starting a facility that is 800sqm, raising head count, relocating its Auckland premises, adding to its product package and gaining one of its dealers.

It’s been par excellence, an expansion narrative. Customer focus, along together with hard labour, chasing market opportunities and strategic nous has seen earnings at the family-owned company increase year-on-year.

Occupying a position from US and European suppliers within an exclusive distributor of commercial and industrial cleaning equipment, Proquip will be the go-to guys for scrubbers, sweepers, polishers, vacuums and floor-care methods.

Chances are, even once you find a polished polished surface in a accommodation, warehouse, factory, grocery store or gym, cutting edge equipment was on the project.

Proquip supplies cordless cleaning brushes from united kingdom company iVo Group, as well as its considerable lineup of advertisement cleaning equipment. The brushes that are specialised clean tight, and tough to get to locations including escalators and lines. Proquip supplies a wide selection of housekeeping and cleaning trolleys.

Proquip has distinguished itself by focussing on client service and 16, since being established in 2002. A buy from Proquip is about a great deal more than a transaction. Kerry Boon and also owners Duane state before some sale Proquip normally takes some opportunity to understand its clients & rsquo demands. Correct and honest information and advice makes all the change.

“We all sort out a collection of inquiries that will help give us a crystal clear picture of these cleaning processes that are present along with we can incorporate value from an equipment and procedures point of perspective.

“New clients are removed via an exercise curriculum encompassing each facet of their system. In addition, we provide an operator’so certificate for cleansers thatso that that the customer is able to see exactly what regions of the system should be cleaned and serviced each week & rsquo; ll make use of the gear, and supply care graphs. ”

Key into this firm’s accomplishment. Rsquo; encounter in between these, Proquip’s 1-3 personnel are available to provide expertise about equipment service and service — from advice and advice at all phases of their earnings cycle. Teaching and maintenance is just another focus with an agency representative network peppered upward and down the nation and a team skilled in diagnosing equipment problems over the phone.

Proquip features a system of dealers wholesalers and resellers situated in newzealand’regionally and s chief centers. Although Proquip sells a lot of devices into the provinces for example to factories and processing plantsAuckland is forcing a lot of the organization’s victory.

Proquip acquired certainly one of a unique Auckland traders and moved filled by having an showroom earlier this year. Showcasing the diversity of Proquip’s equipment offerings, the facility visually offers a ‘Innovation Wall’ have the ability to install displays for new product releases at which Proquip & rsquo; s providers.

Kerry and Duane state that the Frontline acquisition was a strategic movement. “Frontline are focussed on cleaning consumables such as chemicals, brush ware, brooms and washroom solutions. Putting and our funding equipment together gives our clients a wider, more affordable offering that is one-stop-shop. ”

Fresh opportunities for Proquip are still present themselves — ranging from by the flourish in aged care facilities. The country’s tourist bonanza is having a positive result, together with Proquip selling equipment into hospitality and accommodation sectors.

The company is currently riding higher in a business tide of brand new devices purchases. A far cry from the occasions of this catastrophe when people chose to repair Kerry, Duane and aging equipment have found an increased level of expenditure having better productivity and consumer expertise.

“there’s travel in Europe for machines with power motors that are low. That’s being driven by law, which will come here. We supply all the European equipment in newzealand so, along with premium caliber and performance, our customers are benefiting from the very newest . ”

The post Personal touch pays off to Proquip NZ appeared Initially on Australasia’s Cleaning Marketplace and also Environmental Technology Publication.